MONOGRAMME CLIENT SERVICE AGREEMENT & TERMS OF SERVICE

Last Revised: September 22, 2026

These Client Service Agreement & Terms of Service (the “Agreement”) govern services provided by Monogram Styling LLC, doing business as Monogramme (“Monogram,” “Monogramme,” “we,” “us,” or “our”), to the person or entity accepting this Agreement (“Client”).

By affirmatively accepting this Agreement, including by checking an acceptance box in connection with a purchase or payment, Client acknowledges that Client has reviewed and agrees to be bound by this Agreement.

This Agreement governs Client’s initial engagement with Monogram and all subsequent services Client requests or authorizes unless Monogram and Client enter into another written agreement that expressly supersedes or modifies this Agreement.

Services may be performed for Client directly or for another individual identified by Client as the recipient of services (the “Service Recipient”). If the Service Recipient is someone other than Client, Client represents that Client is authorized to engage Monogram in connection with that person and to provide permissions reasonably necessary for Monogram to perform the services. Client remains responsible for all amounts due.

Monogram provides private-client sourcing, wardrobe management, personal shopping, consulting, and lifestyle acquisition services, including services relating to fashion, home goods, travel accommodations, and luxury lifestyle products.

1. SERVICES

Monogram will provide services requested or authorized by Client. The scope of services may evolve over the course of a project.

Client is responsible for communicating promptly with Monogram regarding scope, priorities, timing, and other requirements.

Monogram will perform services using professional judgment and reasonable efforts but does not guarantee any particular outcome, timeframe, availability, or result.

Any estimate of fees, costs, timing, availability, or outcome is a good-faith estimate based on information then available and, unless expressly identified as a fixed fee or otherwise confirmed in writing, does not constitute a maximum, minimum, or fixed quote.

Client may authorize additional or subsequent services through a purchase, payment, proposal, invoice, email, text message, written instruction, or other communication or conduct reasonably demonstrating Client's authorization to proceed.

2. FEES AND BILLING

Unless a particular service is offered at a stated flat fee or different pricing is agreed to in writing, Monogram's then-current standard rates, fees, premiums, expenses, and other applicable charges will apply.

Monogram may offer certain services at fixed or flat fees. A fixed fee applies only to the particular service for which it is quoted and does not modify the pricing of other services.

Monogram may also offer subscription or other alternative service arrangements. No Client is enrolled in a subscription merely by accepting this Agreement. Any subscription arrangement requires a separate written subscription agreement accepted by both Client and Monogram. Unless and until such an agreement becomes effective, this Agreement and Monogram's otherwise applicable pricing govern the relationship.

Monogram may update its standard rates and fees from time to time. The applicable rates for a particular service will be those communicated or otherwise applicable when the service is authorized, subject to any existing written pricing commitment between Client and Monogram.

Retainers

Monogram may require an advance retainer at the outset of or during any project.

Unless otherwise agreed in writing, retainers are applied first to Monogram labor charges, operational charges, travel time and expenses, returns processing, reconciliation work, and other service fees, rather than merchandise costs.

If a retainer becomes insufficient, Monogram may require replenishment or an increased retainer and may pause work until payment is received.

Merchandise Estimates

Monogram may issue a merchandise estimate before or during a wardrobe presentation, after selections are identified, or at another reasonable point during a project.

Merchandise estimates may include merchandise costs, taxes, shipping, buyer's premiums, finder's fees, wholesale alignment fees, and other anticipated charges.

Unless otherwise agreed in writing, merchandise estimates are due immediately upon presentation or invoice. Monogram may suspend purchasing, delivery, presentation, release of merchandise, or further work until payment is received.

Prepayment is required for any merchandise estimate exceeding $5,000.

Existing Clients

For established clients, Monogram may, in its discretion, begin work without an advance retainer. Payment remains due immediately upon invoice.

Reconciliation

After vendor charges, returns, credits, refunds, cancellations, and other adjustments have posted to Monogram's accounts, Monogram may issue a reconciliation showing actual net merchandise costs and remaining labor, travel, fees, taxes, shipping, restocking charges, or other amounts due.

Monogram service charges may be billed with a merchandise estimate, reconciliation, or apportioned between them.

Application of Payments and Credits

Unless otherwise stated in writing, Monogram may apply payments in the order it determines is administratively appropriate.

Any overpayment or unused balance may be retained as a credit toward future charges unless Client requests a refund in writing before the next project begins.

Payment Terms

All invoices are due upon receipt.

Any unpaid balance will accrue interest at 2% per month or the maximum amount permitted by law, whichever is less.

Returned checks are subject to a 10% fee plus $45.

If an account becomes delinquent, Monogram may suspend services, decline to release merchandise, or terminate services. Client remains responsible for services rendered and charges incurred.

Billing Increments

Unless a service is offered for a fixed fee or otherwise agreed in writing, time-based services are tracked and billed in minimum increments of six minutes.

In-person meetings are subject to a minimum of one billable hour unless otherwise stated.

3. COMMISSIONS

Monogram may accept commissions from vendors, artists, retailers, or other third parties. Such commissions are paid to Monogram rather than individual stylists.

Monogram participates in these arrangements to support vendor relationships, access, availability, and opportunities for clients.

4. WHOLESALE AND DISCOUNTED PURCHASES

For items sourced at wholesale or discounted cost, Monogram may apply a finder's fee or other fee to align Client's cost with typical retail (MSRP) value.

Client will not pay above MSRP as a result of this adjustment but will not necessarily receive wholesale discounts.

Standard publicly advertised sale pricing, such as seasonal sales, will generally be passed to Client. Exclusive Monogram pricing, loyalty benefits, internal vendor promotions, wholesale pricing, and similar preferential arrangements may be retained by Monogram as part of its compensation.

5. TERMINATION

Client or Monogram may terminate the service relationship at any time by written notice.

Upon termination, all fees, expenses, merchandise costs, third-party charges, and other amounts incurred on Client's behalf become immediately due. Any unearned funds will be returned or credited as appropriate.

Monogram may terminate or suspend services if Client fails to comply with this Agreement, fails to pay amounts when due, fails to cooperate, or otherwise materially interferes with Monogram's ability to provide services.

Termination does not eliminate Client's responsibility for services performed or costs incurred before or in connection with an orderly conclusion of the engagement.

6. SERVICE DEFINITIONS

Free Consultation: Initial phone or virtual fact-finding conversation offered without charge.

Closet Audit: Initial meeting for intake, measurements, wardrobe review, and related planning.

Shopping: Sourcing, acquiring, Client communication, preparing, tracking, presenting, returning, and reconciling merchandise or services on Client's behalf.

Presentation: Scheduled in-person presentation of curated merchandise for Client review and selection.

Delivery/Drop Off: In-person delivery of merchandise or related items.

Lookbook: Digital deliverable showing wardrobe inventory and outfit combinations. Monogram retains ownership of the digital assets.

7. MERCHANDISE REIMBURSEMENT

Monogram does not sell merchandise to Client unless expressly stated otherwise.

Merchandise and third-party services acquired on Client's behalf must be reimbursed using a fee-free transfer method such as check, wire transfer, or ACH unless Monogram agrees otherwise.

8. RESCHEDULING AND CANCELLATIONS

Monogram schedules services around reserved calendar capacity, merchandise handling, vendor timing, return deadlines, and other client commitments.

If Client cancels or reschedules a service within 48 hours of the scheduled time, Client will be charged a reserved-capacity fee equal to the billable time reserved for that service at Monogram's then-current applicable rate, plus actual labor reasonably required to adjust or unwind the project and any nonrecoverable third-party costs.

Reserved capacity is ordinarily calculated as:

• Wardrobe Presentations: 8 billable hours

• Closet Audits: 2 billable hours

• Other in-person meetings: 1 billable hour

If a service is canceled or rescheduled more than 48 hours in advance, no reserved-capacity fee applies, but Client remains responsible for accrued labor and nonrecoverable third-party costs resulting from the change.

If Client elects not to proceed with a project, Client remains responsible for accrued labor, labor reasonably required to unwind the project, and nonrecoverable third-party costs, including shipping, return shipping, restocking fees, vendor charges, accounting, and reconciliation.

Monogram may waive charges under this Section in its discretion.

9. RETURNS

Monogram will follow applicable vendor return policies, including shorter or more restrictive terms imposed upon Monogram.

Monogram does not independently accept merchandise returns or issue merchandise refunds except to the extent the applicable vendor accepts the return and provides the corresponding credit or refund.

Client is responsible for merchandise that becomes non-returnable while in Client's possession or control, including items that are worn, laundered, altered, damaged, missing tags or accessories, or affected by odor, debris, makeup, deodorant, pet hair, or similar conditions.

Monogram will not knowingly purchase vendor-designated final-sale merchandise without Client's direct approval. Final-sale merchandise purchased at Client's direction is non-returnable and non-refundable.

10. THIRD-PARTY MERCHANDISE AND ALTERATIONS

Monogram does not warrant or accept responsibility for the quality, performance, alteration, loss, or damage of merchandise or services provided by third parties.

Monogram may assist with vendor communications as part of its services, but doing so does not create a warranty or guarantee.

11. CONSIGNMENTS AND MEMOS

Certain merchandise may be presented on memo or consignment and may be subject to vendor-specific terms, including shorter decision periods, modified return rights, or payment obligations.

Although Monogram may execute vendor paperwork in its own name, Client remains responsible for obligations associated with merchandise obtained or presented for Client's benefit.

12. BODY CHANGES AND MEASUREMENTS

Client and Service Recipient are responsible for informing Monogram of relevant changes in measurements or body size.

Measurements should be updated if more than 12 months have elapsed between projects or following a weight change exceeding approximately 10 pounds.

Failure to disclose material changes may result in additional labor, replacement, alteration, vendor, or other charges.

13. LOOKBOOK ACCESS

Lookbooks and related digital assets may be hosted using third-party platforms, including Hue & Stripe.

Monogram does not guarantee the uptime, speed, duration, or continued availability of third-party platforms and may change providers at any time.

If a provider is changed or discontinued, Monogram will make reasonable professional efforts to assist with appropriate data migration but is not obligated to maintain indefinite access.

14. TECHNOLOGY, AUTOMATION, AND GENERATIVE AI

Monogram may use software, automation, and generative artificial intelligence tools ("AI Tools") in connection with research, sourcing, product discovery, communications, inventory organization, shopping support, visual concepting, outfit ideation, digital styling, and lookbook creation.

In connection with these services, Monogram may process client-related information including measurements, sizing, preferences, purchase history, wardrobe inventory, lifestyle categories, travel needs, photographs, and, where relevant, the likeness of a Service Recipient.

Client grants Monogram a limited, non-exclusive right during the service relationship to use such information and materials solely to provide services and create internal or client-facing deliverables.

AI-generated images, outfit mockups, and similar outputs are illustrative and may not perfectly represent actual fit, proportion, color, texture, drape, availability, or final styling outcomes.

Monogram will use commercially reasonable judgment when selecting tools and limiting unnecessary data exposure, including using anonymized or minimized data where practicable. Client acknowledges that third-party providers may process or store submitted information and that Monogram cannot guarantee third-party security, policies, retention practices, uptime, or continued availability.

Monogram will not use Client's or a Service Recipient's name, photographs, likeness, or AI-generated likeness for public marketing, portfolio, or promotional purposes except as permitted under the Portfolio and Marketing section below or by separate written consent.

Client may request in writing that Monogram not use generative AI involving a Service Recipient's likeness, understanding that such a request may affect workflow, timing, or cost.

15. TRAVEL

In-person services may be subject to travel time and travel expenses.

Travel ordinarily originates from and returns to Lenox Mall, 3393 Peachtree Road NE, Atlanta, Georgia 30326, unless Monogram is working outside Atlanta, in which case travel is calculated from the applicable hotel or temporary office location.

Services within metro Atlanta are subject to a one-hour minimum, including round-trip travel time. Services outside metro Atlanta are subject to a two-hour service minimum, excluding travel time. Additional minimums may apply depending on the service.

16. RUSH REQUESTS

Monogram will make reasonable efforts to accommodate rush requests but does not guarantee availability or completion.

Unless otherwise agreed:

• Work requested between 24 hours and 4 hours before the requested deadline is billed at 2x Monogram's otherwise applicable standard billable rate.

• Work requested less than 4 hours before the requested deadline is billed at 3x Monogram's otherwise applicable standard billable rate.

Rush requests may require expedited shipping, courier services, Delta Dash, vendor rush fees, or other third-party charges. By requesting rush service, Client authorizes Monogram to incur reasonably necessary expedited costs and agrees to reimburse them.

17. SHIPPING

Shipping arranged by Monogram is a reimbursable Client expense.

Labels originated by Monogram will insure contents for the original paid purchase price where applicable.

18. SPECIAL ORDERS

If Client requests custom, Made-to-Order, Made-to-Measure, Bespoke, Special Make Up, Special Order, Limited Edition, Limited Release, or similar merchandise, a non-refundable payment of 100% of the item's cost may be required before the order is placed.

If Monogram places the order at Client's authorization before receiving payment, Client remains liable for the full amount.

Special-order merchandise is non-refundable and cannot be returned or canceled except where expressly permitted by the applicable vendor.

19. HIGH-VALUE HANDLING

A High Value Handling Fee may apply to rare merchandise or transactions requiring unusual sourcing, logistics, security, insurance, or handling.

Client agrees to hold Monogram harmless for loss or damage occurring during high-value procurement except to the extent caused by Monogram's gross negligence or willful misconduct.

20. CLIENT AND SERVICE RECIPIENT INFORMATION

Client authorizes Monogram to disclose Client's and, where applicable, the Service Recipient's name, address, telephone number, measurements, sizing information, and other information reasonably necessary to place orders, coordinate services, arrange shipping, process returns, and otherwise perform requested services.

If services are provided for a Service Recipient other than Client and involve that person's measurements, photographs, likeness, styling data, or other personal information, Monogram may require additional consent from the Service Recipient before processing that information.

21. THIRD-PARTY SERVICES AND REIMBURSABLE EXPENSES

Monogram may engage vendors, contractors, subcontractors, couriers, concierges, and other third parties in connection with Client services.

Monogram does not guarantee third-party performance.

Client is responsible for related charges, including service fees, cancellation fees, tolls, shipping, gratuities, unusual sourcing costs, and other expenses reasonably incurred in connection with Client's project. Such charges may include a markup where applicable.

22. GRATUITIES AND FACILITATION EXPENSES

In connection with luxury goods, hospitality, travel, or other services, Monogram may determine that gratuities or other customary payments to service providers, staff, concierges, gatekeepers, or similar individuals are reasonably appropriate.

Monogram will account for such payments, and Client authorizes Monogram to make reasonable payments of this nature in connection with Client's services and agrees to reimburse them as an expense.

23. EXTRA SERVICE FEE

Monogram is accustomed to providing a high level of attention and execution.

If a Client's requirements or conduct create materially greater service, time-management, communication, or operational demands than reasonably contemplated, Monogram may apply a 10% Extra Service Fee ("ESF") to applicable outstanding or future service charges.

24. ILLEGAL OR RESTRICTED ITEMS; CITES

Monogram will not procure or consult on merchandise that is illegal in the applicable jurisdiction or cannot lawfully be transported between relevant jurisdictions.

Certain merchandise, including products containing exotic materials, may require permits or documentation such as CITES documentation.

Monogram will comply with applicable requirements governing the transportation and transfer of goods and may obtain outside professional or legal advice where appropriate.

25. TAX REPORTING

Client is responsible for determining and satisfying Client's tax-reporting and tax-payment obligations arising from transactions or services.

Monogram may make disclosures required by applicable law.

26. BUYER'S PREMIUM

Certain acquisitions may incur a Buyer's Premium in addition to applicable service charges.

Unless otherwise agreed in writing:

1. Individual items exceeding USD $10,000 MSRP are subject to a 10% Buyer's Premium.

2. Items requiring purchase history, vendor relationships, unusual access, allocation, or similar assistance ("Relational Items") are subject to a minimum 10% Buyer's Premium, which may be higher depending on the item and circumstances.

3. Seller-side commissions received by Monogram do not replace an applicable Buyer's Premium.

27. PORTFOLIO AND MARKETING

Nothing in this Agreement constitutes permission for Monogram to publicly identify Client or a Service Recipient.

Monogram may use non-identifying aspects of a project for portfolio, editorial, promotional, or marketing purposes, including styling concepts, garments, accessories, lookbook layouts, cropped or obscured imagery, and project narratives, provided such use does not identify Client or a Service Recipient by name or reveal their likeness or other reasonably identifying personal characteristics without separate consent.

Content is considered identifying for purposes of this Section if it reveals a person's name, face, signature, contact information, social-media handle, precise address, or other reasonably identifying information.

28. DAMAGE TO MERCHANDISE

Client is responsible for damage to merchandise while in Client's possession or control, including damage caused by pets, children, household conditions, or the surrounding environment.

Damaged merchandise may be charged to Client at the applicable replacement or retail cost.

29. REMOTE WARDROBE PRESENTATIONS

If Client requests a remote wardrobe presentation, Client assumes the risk of loss, damage, delay, or non-return of merchandise to the extent such circumstances prevent timely return under applicable vendor policies.

Remote presentations may also involve additional labor, shipping, and related charges.

30. CHANGES TO SERVICES AND SPECIAL TERMS

Specific services, projects, transactions, subscriptions, or other arrangements may be subject to additional written terms.

If additional terms expressly conflict with this Agreement, the specifically applicable additional terms will control with respect to that service or transaction to the extent of the conflict.

No waiver relating to one event constitutes a continuing waiver of any right or remedy relating to subsequent events.

Material amendments to this Agreement will be handled in accordance with applicable law and, where appropriate, may require Client's renewed affirmative acceptance.

31. SEVERABILITY

If any provision of this Agreement is determined to be invalid or unenforceable, the remaining provisions remain in effect.

To the extent permitted by law, an invalid or unenforceable provision will be interpreted or replaced in a manner that most closely achieves its intended lawful purpose.

32. COMPLETE AGREEMENT

This Agreement, together with any applicable written service authorization, proposal, order, invoice, subscription agreement, or other additional terms expressly incorporated into the parties' agreement, constitutes the agreement between Client and Monogram regarding the matters it covers.

Client's affirmative electronic acceptance demonstrates Client's intention to enter into and be bound by this Agreement.

Except as otherwise expressly provided herein, oral statements or prior communications do not modify this Agreement.

Where transaction-specific written terms expressly conflict with this Agreement, those transaction-specific terms control solely with respect to the applicable transaction.

33. ARBITRATION

Any dispute arising from or relating to this Agreement or services provided by Monogram shall be finally settled by binding, confidential arbitration in Cobb County, Georgia under the JAMS Comprehensive Arbitration Rules and Procedures in effect when arbitration is commenced.

Any litigation between the parties relating to compelling arbitration, enforcing an arbitration award, or otherwise permitted notwithstanding this arbitration provision must be brought in the applicable federal or state courts located in Cobb County, Georgia.

34. ATTORNEYS' FEES

In any dispute, controversy, or claim arising from or relating to this Agreement, the prevailing party will be entitled to recover reasonable attorneys' fees and costs incurred in connection with resolution of the dispute to the extent permitted by applicable law.

The prevailing party will be determined based upon the final judgment, arbitration award, or other final disposition.

If neither party wholly prevails, or if the matter is resolved by settlement, each party will bear its own attorneys' fees and costs unless otherwise agreed.

Before commencing an action for which attorneys' fees are sought, the party alleging a breach will provide written notice reasonably describing the alleged breach and a reasonable opportunity to cure it where cure is possible.

35. ELECTRONIC ACCEPTANCE AND CONTINUING APPLICATION

Client agrees that affirmative electronic acceptance of this Agreement constitutes Client's signature and agreement to be legally bound by its terms.

Client's initial acceptance is not limited to the transaction during which acceptance occurs. This Agreement establishes the general terms governing the ongoing relationship between Client and Monogram and applies to subsequent services requested or authorized by Client unless superseded or modified by a later written agreement applicable to those services.

Client does not need to re-accept this Agreement for each subsequent service unless Monogram requests renewed acceptance, the parties enter into different terms, or renewed acceptance is otherwise required.

The parties may use electronic records and communications in connection with their relationship.

36. CONTACT

Monogram Styling LLC d/b/a Monogramme

Joshua Davis
joshua@monogramme.co
+1 404 939 4349

Questions regarding this Agreement may be directed to the contact information above.